Service terms.

1. Who you are working with

Compliance Blueprints is operated by Kieran Wright trading as Compliance Blueprints, based in Dumfries & Galloway, Scotland. Contact [email protected] about a quote, order, cancellation or complaint. Postal contact details are supplied with your written quote before you place an order.

These terms explain our services. Your written quote identifies your particular deliverables and any agreed variations. Neither a quote nor these terms removes rights the law gives you. Existing orders keep the terms agreed when ordered.

2. A clear agreement before payment

We discuss suitability first, then send a written scope, total price including any applicable tax, payment stages, expected schedule and these terms. Tell us about errors or anything unclear before accepting. We confirm your order in writing and provide a copy you can keep. Agreements and support are in English.

The scope identifies your pages or workflows, platform, users and roles, data or files involved, what you supply, review rounds, acceptance checks, handover files, licence, support and any running costs. A “from” price is a starting point, not a promise of unlimited work.

A full business system is a connected project with two or more named areas of work. It does not automatically include every service, an unlimited custom app or all future development.

3. Building, reviewing and handing over

You provide the agreed content and permissions to use it, and nominate someone to review the work. We agree reasonable dates for content, feedback and delivery. If access, content or feedback is delayed, we discuss a revised schedule. Changes to scope or extra costs require your agreement before we do that work.

We demonstrate and test the agreed deliverables. You can identify faults or missing agreed features before acceptance; silence alone is not approval. Launch and final handover follow acceptance and the agreed payment stage. New ideas outside the scope are quoted separately.

For photography, the quote confirms the location, shoot, edited deliverables, usage rights, delivery date and any travel or rescheduling arrangements. Specialist legal, engineering, safety certification or other regulated advice is included only where expressly agreed with an appropriately qualified provider. Our tools support your processes; they do not certify compliance or guarantee business results.

4. Prices and payment

Website projects are paid in full after the scope and start date are agreed. Custom apps and full business systems normally use a 50% deposit, with the balance after approval and before launch or final handover. For an agreed £799.99 project, rounding gives a £400 deposit and £399.99 balance. Other services use the stages in their quote.

Only use a payment link matching your agreed service and amount. Revolut handles project checkout; Etsy handles purchases made there. Optional extras, third-party subscriptions and higher usage charges are agreed in advance. A deposit is a payment towards the work, not automatically a non-refundable fee.

5. Your content, website and software

Your business data and supplied content remain yours. Once fully paid, your bespoke website design and content created for you are handed over with the agreed rights and files. Third-party materials and reusable software retain their existing licences.

A software purchase provides a continuing licence for one business to use the delivered version, subject to the agreed scope. It does not transfer copyright in reusable code, permit resale or redistribution, or include every future upgrade. Source-code delivery and modification rights must be specified in the quote.

We identify required platforms and compatible hosting before you commit. A licence does not make an app compatible with every future platform or include third-party subscriptions. Shared-team storage and user permissions must be agreed; browser-local apps keep records on the device and need the agreed manual backup process.

6. Hosting, support and renewal

The website package includes the first twelve months of agreed website care from launch. Optional renewal is £149.99/year, including one standard domain renewal allowance up to £20 and 30 minutes of small updates per quarter without rollover. Client Studio’s standard running costs are included during care. New features and paid integrations are separate.

Managed app care is separately quoted, from £99.99/month or £1,079.99/year upfront for the published small-app allowances. The pricing page explains storage, users, backups, monitoring and support. Hosting starts only after the agreed setup and recovery checks pass. We do not promise uninterrupted availability or emergency support.

Email support is available on UK working days, with an initial response normally within two working days. Response time is not a guaranteed resolution time. A stated included fault-fix or support period does not limit statutory remedies.

Monthly care is paid in advance and can be cancelled by email for the end of the paid month. Annual plans are paid upfront for twelve months; renewal is offered at least 30 days before expiry and requires agreement, with no automatic annual charge. Price changes apply only to an agreed future renewal or change of scope.

If you move, we supply the standard data/file export and deployment files included in your quote before the agreed end date. A compatible host, new platform accounts or migration work may be required. Your delivered-version licence continues; our hosting and support end. We agree retention and deletion arrangements before hosting begins.

7. Cancellations and refunds

Email [email protected] with your name, project reference and a clear request to cancel. You can use the cancellation form, but do not have to.

If you buy as a consumer

Where UK distance-selling cancellation rights apply, you normally have 14 days after the service contract is made to change your mind. We do not start during that period unless you expressly ask us to. If you ask for an early start and then cancel, you may need to pay a proportionate amount for the service supplied, where the law permits. You lose the service cancellation right once the work is fully performed only if the required prior request and acknowledgement have been given.

For digital downloads, early supply and loss of the cancellation right require your express consent and acknowledgement before supply, followed by confirmation you can keep. Paying or browsing alone is not a waiver. Faulty, misdescribed or unsatisfactory goods, digital content or services may give you separate remedies, including repair, repeat performance, a price reduction or refund as applicable.

Where a cancellation refund is due under these rights, it is made within 14 days of being told of cancellation, using the original payment method unless another method is agreed, without a refund fee.

Business projects and other cancellations

Tell us promptly if your plans change. We account for work actually completed and reasonable, evidenced, unavoidable project costs, taking account of costs saved and any mitigation. We return any overpayment. We do not automatically keep the whole deposit or charge the whole unfinished project.

Cancelling a care renewal keeps service available until the end of the paid term. If you request an earlier end, or we cannot deliver the agreed service, we assess a fair refund for unused service and any genuine, unavoidable costs. Your statutory rights remain unaffected.

8. If something goes wrong

Contact Kieran with the order reference, what happened and the outcome you are seeking. We aim to acknowledge complaints within two working days and give a substantive reply within ten working days, or explain the next steps and timing.

We will investigate delivery faults and discuss an appropriate remedy. Nothing here excludes liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded. We do not use these terms to remove consumer rights or impose an automatic cap on them.

If a dispute remains unresolved, we will provide information about an appropriate alternative dispute resolution provider and whether we will participate. You can still use the courts. Scots law applies, subject to any mandatory protections and court rights available to consumers where they live.

9. Data and website information

See the privacy notice and cookie and browser-storage information. Do not send passwords or confidential employee/customer records in an initial enquiry. For projects involving personal data, we agree the necessary access, processing responsibilities and secure transfer arrangements before access is given.

Public demonstrations use example records and do not connect to client systems. Development previews are labelled; a demo is not confirmation that a standard product is released. Policy updates do not retrospectively change an existing agreement.